Terms & Conditions

Welcome to SevenEx!

These terms and conditions outline the rules and regulations for the use of SevenEx's Website – www.sevenexbd.com

By accessing this website, we assume you accept these terms and conditions. Do not continue to use SevenEx if you do not agree to all of the terms and conditions stated on this page.

1. General Information

SevenEx is an e-commerce platform that sells bags, accessories, organizer goods, and related products in Bangladesh. All products are sold subject to the terms and conditions below.

2. Products and Descriptions

  • We strive to ensure that all product images, descriptions, and specifications are accurate and up-to-date.

  • Slight variations in color or design may occur due to lighting and display differences.

  • All prices are listed in Bangladeshi Taka (৳) and include applicable VAT where applicable.

3. Orders and Payments

  • Orders can be placed online through our website.

  • Payment methods accepted: Cash on Delivery (COD), bKash, Nagad, Rocket, and Bank Transfer.

  • SevenEx reserves the right to cancel any order in case of payment issues, suspicious activity, or stock unavailability.

4. Shipping and Delivery

  • We deliver across Bangladesh via reputed courier services.

  • Standard delivery time is 2-5 working days depending on location.

  • Delivery charges may vary based on product weight, size, and delivery area.

  • Delays due to natural calamities, strikes, or courier delays are not our responsibility.

5. Return & Refund Policy

  • Customers may request a return or replacement within 3 days of receiving the product if:

    • The product is defective or damaged.

    • The wrong item was delivered.

Conditions for Returns:

  • Items must be unused, undamaged, and returned in original packaging.

  • Shipping costs for return or exchange will be borne by the customer unless it was our mistake.

Refund Timeline:

  • Refunds (if applicable) are processed within 7 working days after product inspection.

6. Cancellation Policy

  • Orders can be canceled before shipment.

  • Once shipped, orders cannot be canceled.

  • To cancel an order, please contact our support team immediately with your Order ID.

7. Account and Privacy

  • Customers are responsible for maintaining the confidentiality of their account and password.

  • All customer data is collected and used in accordance with our Privacy Policy.

  • We do not share your personal information with third parties without your consent.

8. Intellectual Property

  • All content on this website – including images, product names, logos, and graphics – is the property of SevenEx.

  • Unauthorized use, reproduction, or distribution is prohibited without written permission.

9. Limitation of Liability

  • SevenEx is not liable for any indirect, incidental, or consequential damages related to the use or misuse of our website or products.

10. Changes to Terms

  • SevenEx reserves the right to revise these terms and conditions at any time without prior notice.

  • Continued use of the website implies acceptance of the updated terms.

11. Contact Us

If you have any questions regarding these terms, feel free to contact us:

SevenEx Customer Support
πŸ“ž Phone: +880-1609194184
πŸ“§ Email: admin@sevenexbd.com
🌐 Website: www.sevenexbd.com